Refund Policy for Soultanzo LLC
At Soultanzo LLC, we are committed to ensuring your satisfaction with your purchase. If you need to request a refund, please review our refund policy below.
1. Eligibility for Refunds
You may request a refund for most items within [30 days] of receiving your order, provided that:
- The items are unused and in their original packaging.
- All tags and labels are attached.
- The item is not marked as "final sale."
2. Refund Process
To initiate a refund, follow these steps:
- Contact Us: Reach out to our customer service team at [Email Address] to request a refund authorization.
- Prepare Your Package: Include the original receipt or a note with your order number, and pack the item securely.
- Return Shipping: You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective items).
3. Refund Timing
Once we receive your returned item, we will inspect it to ensure it meets our refund policy criteria. If approved, your refund will be processed within [5-10 business days] and credited back to the original payment method. Please note that shipping charges are non-refundable.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [7 days] of receiving your order. We will arrange for a full refund or replacement at no additional cost to you.
5. Contact Us
If you have any questions about our refund policy or need assistance, please contact us at:
© Soultanzo LLC
7901 4th St N # 10768
St. Petersburg, FL 33702
Support@Soultanzo.com
+1 786 887 5836
Thank you for choosing Soultanzo LLC! We appreciate your business and are dedicated to providing you with the best service possible.
