Return Policy for Soultanzo LLC
At Soultanzo LLC, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below.
1. Eligibility for Returns
You may return most items within [30 days] of receiving your order for a full refund or exchange, provided the following conditions are met:
- Items must be unused, in their original condition, and in the original packaging.
- All tags and labels must be attached.
- Items marked as "final sale" are not eligible for returns.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at [Email Address] to request a return authorization.
- Prepare Your Package: Include the original receipt or a note with your order number, and pack the item securely to prevent damage during shipping.
- Ship Your Return: Send your return package to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective items).
3. Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed within [5-10 business days] and credited back to the original payment method. Please note that shipping charges are non-refundable.
4. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item. You can return the original item for a refund as outlined above.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [7 days] of receiving your order. We will arrange for a replacement or refund at no additional cost to you.
6. Contact Us
If you have any questions about our return policy or need assistance with a return, please contact us at:
© Soultanzo LLC
7901 4th St N # 10768
St. Petersburg, FL 33702
Support@Soultanzo.com
+1 786 887 5836
[Phone Number]
Thank you for shopping with Soultanzo LLC! We appreciate your business and strive to provide the best products and service possible.
